Refund policy
All Sales Are Final
All sales are final. We do not offer refunds or returns for any reason, including change of mind or if you are not enjoying the system.
Defective or Damaged Systems
If your system arrives defective, damaged, or with any manufacturing/hardware issue, we will repair or replace it at no cost to you. Please inspect your order immediately upon receipt and contact us right away at info@northwestarcades.com with photos and a description of the issue so we can resolve it quickly.
If your system arrives defective, damaged, or with any manufacturing/hardware issue, we will repair or replace it at no cost to you. Please inspect your order immediately upon receipt and contact us right away at info@northwestarcades.com with photos and a description of the issue so we can resolve it quickly.
Large Arcade Cabinets
All full-size arcade cabinets are final sale with no returns or refunds.
All full-size arcade cabinets are final sale with no returns or refunds.
Arcade Drives, PC Consoles, and Portable Arcade Shooter
All sales are final. No returns or refunds are accepted.
All sales are final. No returns or refunds are accepted.
3rd Party Purchases
Software licenses, subscriptions, games, or any third-party items are the sole responsibility of the buyer. We cannot process refunds on these — you must contact the respective seller directly.
Software licenses, subscriptions, games, or any third-party items are the sole responsibility of the buyer. We cannot process refunds on these — you must contact the respective seller directly.
Exchanges
Because all sales are final, we do not offer exchanges. For defective systems, we will repair or replace the unit as needed.
Because all sales are final, we do not offer exchanges. For defective systems, we will repair or replace the unit as needed.
How to Report an Issue
Please contact us immediately at info@northwestarcades.com
Please contact us immediately at info@northwestarcades.com
We appreciate your understanding. This policy helps us manage the significantly rising costs of PC components while still standing behind the quality and functionality of every system we build.